I have started working with a new client these past few weeks and I find it takes time to build a good working relationship.

Here are a few tips which might help other VAs to work with new clients:-

• Have a contract which sets out exactly what you will be doing for your client.  Be especially clear regarding time constraints for particular tasks, the business hours you are available and contactable, your rate of pay and preference/s for payment.
• Ask lots of questions.  Be clear about what the client expects from you.  If you are unsure – ask for further detail or explanation.  There is nothing worse than starting a job and getting half way through, then realising you are on the wrong track and need to pull back to start again.  It’s much better to ask questions in the beginning to ensure you understand the task/s you need to perform.
• Be honest.  If a client is overstepping the boundaries  – particularly regarding the time you are available – tell them;  “I am available between 9am and 5pm each day.  Please don’t call me outside of those hours.  You are welcome to email me, but understand that I won’t be checking my emails outside of my business hours”.

• Cut Ties if you need to.  Sometimes the VA/client relationship just does not work.  There can be many reasons for this; personality differences, work ethic differences or unrealistic expectations.  If you are not enjoying your role with a particular client, tell them that you are sorry but it’s just not working for you.  Be honest, and gently let them go.  This will free you up to find a more suitable client.  Your “gut feeling” is often spot-on, so be aware of it and take action when required.

How about you?  If you are a VA, perhaps you might like to leave a comment with a tip for building relationships with new clients.

Fiona